{"id":1942,"date":"2026-09-17T22:53:44","date_gmt":"2026-09-17T20:53:44","guid":{"rendered":"https:\/\/pcsluzba.sk\/blog\/?p=1942"},"modified":"2026-09-17T22:53:45","modified_gmt":"2026-09-17T20:53:45","slug":"ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna","status":"publish","type":"post","link":"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/","title":{"rendered":"Ako funguje vzdialen\u00e1 pomoc s po\u010d\u00edta\u010dom a je bezpe\u010dn\u00e1?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Ke\u010f sa na po\u010d\u00edta\u010di objav\u00ed probl\u00e9m, nie v\u017edy je potrebn\u00e9 \u010daka\u0165 na v\u00fdjazd technika. Mnoh\u00e9 softv\u00e9rov\u00e9 chyby, nastavenia, probl\u00e9my s <a href=\"https:\/\/pcsluzba.sk\/blog\/slovnik-pojmov\/#windows\">Windowsom<\/a>, tla\u010diar\u0148ou, e-mailom alebo be\u017en\u00fdmi programami sa daj\u00fa vyrie\u0161i\u0165 cez vzdialen\u00fa pomoc. Technik sa po va\u0161om s\u00fahlase do\u010dasne pripoj\u00ed k po\u010d\u00edta\u010du cez internet a pracuje na \u0148om podobne, ako keby sedel pri v\u00e1s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pri spr\u00e1vnom postupe je vzdialen\u00e1 pomoc bezpe\u010dn\u00e1. Navy\u0161e spojenie sp\u00fa\u0161\u0165ate vy, technik sa prip\u00e1ja iba s va\u0161\u00edm s\u00fahlasom a po\u010das celej rel\u00e1cie vid\u00edte, \u010do na po\u010d\u00edta\u010di rob\u00ed. Preto si v tomto \u010dl\u00e1nku uk\u00e1\u017eeme, ako vzdialen\u00e1 pomoc funguje, \u010do sa d\u00e1 t\u00fdmto sp\u00f4sobom vyrie\u0161i\u0165 a na \u010do si da\u0165 pozor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Obsah<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Co_je_vzdialena_pomoc_s_pocitacom\" >\u010co je vzdialen\u00e1 pomoc s po\u010d\u00edta\u010dom?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Ako_prebieha_vzdialena_pomoc_krok_za_krokom\" >Ako prebieha vzdialen\u00e1 pomoc krok za krokom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Co_sa_da_vyriesit_na_dialku\" >\u010co sa d\u00e1 vyrie\u0161i\u0165 na dia\u013eku?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Co_sa_na_dialku_vyriesit_neda\" >\u010co sa na dia\u013eku vyrie\u0161i\u0165 ned\u00e1?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Je_vzdialena_pomoc_bezpecna\" >Je vzdialen\u00e1 pomoc bezpe\u010dn\u00e1?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Na_co_si_dat_pozor_pri_vzdialenom_pristupe\" >Na \u010do si da\u0165 pozor pri vzdialenom pr\u00edstupe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Vidim_pocas_prace_co_technik_robi\" >Vid\u00edm po\u010das pr\u00e1ce, \u010do technik rob\u00ed?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Musim_nieco_instalovat\" >Mus\u00edm nie\u010do in\u0161talova\u0165?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Ako_dlho_vzdialena_pomoc_trva\" >Ako dlho vzdialen\u00e1 pomoc trv\u00e1?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Ako_prebieha_platba_za_pomoc_na_dialku\" >Ako prebieha platba za pomoc na dia\u013eku?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Kedy_je_vzdialena_pomoc_vyhodnejsia_nez_vyjazd\" >Kedy je vzdialen\u00e1 pomoc v\u00fdhodnej\u0161ia ne\u017e v\u00fdjazd?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Najcastejsie_otazky\" >Naj\u010dastej\u0161ie ot\u00e1zky<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Moze_sa_technik_pripojit_bez_mojho_vedomia\" >M\u00f4\u017ee sa technik pripoji\u0165 bez m\u00f4jho vedomia?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Je_vzdialena_pomoc_vhodna_aj_pre_seniorov\" >Je vzdialen\u00e1 pomoc vhodn\u00e1 aj pre seniorov?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Da_sa_vzdialene_opravit_pocitac_ktory_nema_internet\" >D\u00e1 sa vzdialene opravi\u0165 po\u010d\u00edta\u010d, ktor\u00fd nem\u00e1 internet?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/#Musim_technikovi_povedat_svoje_hesla\" >Mus\u00edm technikovi poveda\u0165 svoje hesl\u00e1?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Co_je_vzdialena_pomoc_s_pocitacom\"><\/span>\u010co je vzdialen\u00e1 pomoc s po\u010d\u00edta\u010dom?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vzdialen\u00e1 pomoc je servis po\u010d\u00edta\u010da cez internet. Na va\u0161om po\u010d\u00edta\u010di sa spust\u00ed mal\u00fd program alebo agent, ktor\u00fd vytvor\u00ed do\u010dasn\u00e9 spojenie medzi va\u0161\u00edm zariaden\u00edm a technikom. Technik potom m\u00f4\u017ee pod\u013ea udelen\u00fdch opr\u00e1vnen\u00ed vidie\u0165 pracovn\u00fa plochu, ovl\u00e1da\u0165 my\u0161 a kl\u00e1vesnicu a vykon\u00e1va\u0165 potrebn\u00e9 nastavenia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na rozdiel od klasick\u00e9ho servisu nemus\u00edte po\u010d\u00edta\u010d nikam nosi\u0165 a technik nemus\u00ed pr\u00eds\u0165 k v\u00e1m. Preto pri softv\u00e9rovom probl\u00e9me m\u00f4\u017eeme za\u010da\u0165 s rie\u0161en\u00edm prakticky okam\u017eite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ako_prebieha_vzdialena_pomoc_krok_za_krokom\"><\/span>Ako prebieha vzdialen\u00e1 pomoc krok za krokom<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku-1024x1024.webp\" alt=\"Ako funguje pomoc na dia\u013eku \u2013 3 jednoduch\u00e9 kroky\" class=\"wp-image-1944\" srcset=\"https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku-1024x1024.webp 1024w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku-300x300.webp 300w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku-150x150.webp 150w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku-768x768.webp 768w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/ako-funguje-pomoc-na-dialku.webp 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Ako funguje pomoc na dia\u013eku<\/figcaption><\/figure>\n\n\n\n\n<ol class=\"wp-block-list\"><li>Zavol\u00e1te n\u00e1m a stru\u010dne op\u00ed\u0161ete probl\u00e9m.<\/li><li>Stiahnete a spust\u00edte n\u00e1\u0161 Agent pre vzdialen\u00fa pomoc. Program sa do po\u010d\u00edta\u010da nein\u0161taluje.<\/li><li>Ak Windows zobraz\u00ed ot\u00e1zku na povolenie zmien v zariaden\u00ed, kliknete na \u00c1no.<\/li><li>Agent zobraz\u00ed Internet-ID a heslo; tieto \u00fadaje n\u00e1m nadiktujete telefonicky a n\u00e1sledne sa pripoj\u00edme.<\/li><li>Po\u010das celej pomoci vid\u00edte na obrazovke v\u0161etko, \u010do rob\u00edme, a ka\u017ed\u00fa d\u00f4le\u017eit\u00fa zmenu s vami konzultujeme.<\/li><li>Po skon\u010den\u00ed Agent jednoducho zatvor\u00edte; \u010fal\u0161ie pripojenie bez v\u00e1\u0161ho nov\u00e9ho s\u00fahlasu nie je mo\u017en\u00e9.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Co_sa_da_vyriesit_na_dialku\"><\/span>\u010co sa d\u00e1 vyrie\u0161i\u0165 na dia\u013eku?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vzdialen\u00e1 pomoc je vhodn\u00e1 najm\u00e4 na probl\u00e9my, pri ktor\u00fdch po\u010d\u00edta\u010d funguje a m\u00e1 internetov\u00e9 pripojenie. Typicky ide o:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>nastavenie Windowsu a pou\u017e\u00edvate\u013esk\u00fdch \u00fa\u010dtov,<\/li><li>probl\u00e9my s e-mailom, tla\u010dou alebo kancel\u00e1rskymi programami,<\/li><li>in\u0161tal\u00e1ciu a aktualiz\u00e1ciu be\u017en\u00fdch aplik\u00e1ci\u00ed,<\/li><li>odstr\u00e1nenie nechcen\u00e9ho softv\u00e9ru a z\u00e1kladn\u00fa kontrolu bezpe\u010dnosti,<\/li><li>nastavenie prehliada\u010da, PDF, asoci\u00e1ci\u00ed s\u00faborov a podobn\u00fdch drobnost\u00ed,<\/li><li>diagnostiku pomal\u00e9ho alebo nestabiln\u00e9ho syst\u00e9mu,<\/li><li>z\u00e1kladn\u00e9 nastavenia siete, ak po\u010d\u00edta\u010d internet st\u00e1le m\u00e1.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ak Windows funguje, ale je pomal\u00fd, m\u00f4\u017ee pom\u00f4c\u0165 aj n\u00e1\u0161 \u010dl\u00e1nok <a href=\"https:\/\/pcsluzba.sk\/blog\/windows-11-je-pomaly\/\">Windows 11 je pomal\u00fd \u2013 10 naj\u010dastej\u0161\u00edch d\u00f4vodov a ich rie\u0161enia<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Co_sa_na_dialku_vyriesit_neda\"><\/span>\u010co sa na dia\u013eku vyrie\u0161i\u0165 ned\u00e1?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vzdialen\u00fd servis m\u00e1 svoje hranice. Ak sa po\u010d\u00edta\u010d nezapne, nem\u00e1 obraz, m\u00e1 po\u0161koden\u00fd disk, prehrieva sa alebo m\u00e1 poruchu nap\u00e1jania \u010di fyzicky po\u0161koden\u00fd komponent, mus\u00edme probl\u00e9m rie\u0161i\u0165 osobne. Rovnako na dia\u013eku nevymen\u00edme <a href=\"https:\/\/pcsluzba.sk\/blog\/slovnik-pojmov\/#ssd\">SSD<\/a>, pam\u00e4\u0165, ventil\u00e1tor ani in\u00fd hardv\u00e9r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak po\u010d\u00edta\u010d v\u00f4bec nem\u00e1 obraz, pozrite si \u010dl\u00e1nok <a href=\"https:\/\/pcsluzba.sk\/blog\/pocitac-nema-obraz\/\">Po\u010d\u00edta\u010d nem\u00e1 obraz \u2013 \u010do skontrolova\u0165?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Je_vzdialena_pomoc_bezpecna\"><\/span>Je vzdialen\u00e1 pomoc bezpe\u010dn\u00e1?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna-1024x1024.webp\" alt=\"Je vzdialen\u00e1 pomoc bezpe\u010dn\u00e1 \u2013 v\u0161etko m\u00e1te pod kontrolou\" class=\"wp-image-1943\" srcset=\"https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna-1024x1024.webp 1024w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna-300x300.webp 300w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna-150x150.webp 150w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna-768x768.webp 768w, https:\/\/pcsluzba.sk\/blog\/wp-content\/uploads\/2026\/09\/je-vzdialena-pomoc-bezpecna.webp 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Je vzdialen\u00e1 pomoc bezpe\u010dn\u00e1<\/figcaption><\/figure>\n\n\n\n\n<p class=\"wp-block-paragraph\">\u00c1no, ak ju pou\u017e\u00edvate s d\u00f4veryhodn\u00fdm technikom a spojenie iniciujete vy. Be\u017en\u00e9 n\u00e1stroje na vzdialen\u00fa spr\u00e1vu pou\u017e\u00edvaj\u00fa \u0161ifrovan\u00e9 spojenie a bez v\u00e1\u0161ho identifik\u00e1tora, k\u00f3du alebo s\u00fahlasu sa technik k po\u010d\u00edta\u010du nepripoj\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u00e1rove\u0148 treba rozli\u0161ova\u0165 medzi legit\u00edmnou vzdialenou pomocou a podvodom. Seri\u00f3zny technik v\u00e1s toti\u017e nebude ne\u010dakane kontaktova\u0165 s tvrden\u00edm, \u017ee vo va\u0161om po\u010d\u00edta\u010di na\u0161iel v\u00edrus alebo \u017ee mus\u00ed okam\u017eite z\u00edska\u0165 pr\u00edstup k internet bankingu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Na_co_si_dat_pozor_pri_vzdialenom_pristupe\"><\/span>Na \u010do si da\u0165 pozor pri vzdialenom pr\u00edstupe<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Vzdialen\u00fd pr\u00edstup povo\u013eujte iba osobe alebo firme, ktor\u00fa ste si sami vybrali.<\/li><li>Nikomu neposielajte heslo do internet bankingu, e-mailu alebo in\u00fdch citliv\u00fdch slu\u017eieb.<\/li><li>Ak sa po\u010das rel\u00e1cie prihlasujete do banky alebo zad\u00e1vate heslo, po\u017eiadajte technika, aby sa odpojil alebo aby ste citliv\u00fd \u00fadaj zadali bez zdie\u013eania obrazovky.<\/li><li>Nepotvrdzujte ne\u010dakan\u00e9 po\u017eiadavky na pr\u00edstup od nezn\u00e1mych os\u00f4b.<\/li><li>Po skon\u010den\u00ed pr\u00e1ce zatvorte aplik\u00e1ciu na vzdialen\u00fa pomoc, ak ju u\u017e nepotrebujete.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Viac o ochrane po\u010d\u00edta\u010da n\u00e1jdete aj v \u010dl\u00e1nku <a href=\"https:\/\/pcsluzba.sk\/blog\/staci-microsoft-defender\/\">Sta\u010d\u00ed Microsoft Defender? Potrebujem e\u0161te antiv\u00edrus?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vidim_pocas_prace_co_technik_robi\"><\/span>Vid\u00edm po\u010das pr\u00e1ce, \u010do technik rob\u00ed?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c1no. Pri be\u017enej interakt\u00edvnej vzdialenej pomoci vid\u00edte pohyb kurzora, otvoren\u00e9 okn\u00e1 aj zmeny nastaven\u00ed. Ak sa v\u00e1m nie\u010do nezd\u00e1, m\u00f4\u017eete spojenie ukon\u010di\u0165. To je jedna z najd\u00f4le\u017eitej\u0161\u00edch bezpe\u010dnostn\u00fdch v\u00fdhod oproti anonymn\u00fdm telefonick\u00fdm podvodom, pri ktor\u00fdch \u00fato\u010dn\u00edk tla\u010d\u00ed pou\u017e\u00edvate\u013ea do r\u00fdchlych rozhodnut\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Musim_nieco_instalovat\"><\/span>Mus\u00edm nie\u010do in\u0161talova\u0165?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nie. Pri PC Slu\u017eba sta\u010d\u00ed stiahnu\u0165 a spusti\u0165 mal\u00fd Agent pre vzdialen\u00fa pomoc. Program sa do po\u010d\u00edta\u010da nein\u0161taluje. Po skon\u010den\u00ed pomoci ho jednoducho zatvor\u00edte a \u010fal\u0161ie pripojenie je mo\u017en\u00e9 a\u017e po va\u0161om novom s\u00fahlase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pri PC Slu\u017eba pou\u017e\u00edvame vzdialen\u00fa pomoc pr\u00e1ve tak, aby bol proces pre z\u00e1kazn\u00edka \u010do najjednoduch\u0161\u00ed. Viac inform\u00e1ci\u00ed n\u00e1jdete na str\u00e1nke <a href=\"https:\/\/pcsluzba.sk\/pomoc-na-dialku.html\">Pomoc na dia\u013eku<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ako_dlho_vzdialena_pomoc_trva\"><\/span>Ako dlho vzdialen\u00e1 pomoc trv\u00e1?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Samotn\u00e9 spustenie Agenta a pripojenie zaberie pribli\u017ene jednu min\u00fatu. Mnoh\u00e9 jednoduch\u0161ie probl\u00e9my vyrie\u0161ime u\u017e po\u010das nieko\u013ek\u00fdch min\u00fat, zlo\u017eitej\u0161ia diagnostika alebo oprava Windowsu m\u00f4\u017ee trva\u0165 dlh\u0161ie. Po\u010das pr\u00e1ce v\u00e1s priebe\u017ene informujeme o \u010fal\u0161om postupe.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ako_prebieha_platba_za_pomoc_na_dialku\"><\/span>Ako prebieha platba za pomoc na dia\u013eku?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pred za\u010dat\u00edm z\u00e1sahu v\u00e1s v\u017edy informujeme o predpokladanej cene pod\u013ea aktu\u00e1lneho cenn\u00edka. Plat\u00edte a\u017e po \u00faspe\u0161ne vykonanej pomoci. Uhradi\u0165 ju m\u00f4\u017eete platobnou kartou, bankov\u00fdm prevodom alebo prostredn\u00edctvom QR platby. Da\u0148ov\u00fd doklad v\u00e1m za\u0161leme e-mailom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kedy_je_vzdialena_pomoc_vyhodnejsia_nez_vyjazd\"><\/span>Kedy je vzdialen\u00e1 pomoc v\u00fdhodnej\u0161ia ne\u017e v\u00fdjazd?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">Najv\u00e4\u010d\u0161\u00ed zmysel m\u00e1 pri softv\u00e9rov\u00fdch probl\u00e9moch, ktor\u00e9 sa daj\u00fa vyrie\u0161i\u0165 bez fyzick\u00e9ho z\u00e1sahu. Z\u00e1kazn\u00edk nemus\u00ed nikam cestova\u0165 ani \u010daka\u0165 na v\u00fdjazd technika. Pomoc na dia\u013eku poskytujeme z\u00e1kazn\u00edkom z cel\u00e9ho Slovenska, \u010ceskej republiky aj Slov\u00e1kom \u017eij\u00facim v zahrani\u010d\u00ed. Sta\u010d\u00ed funk\u010dn\u00e9 internetov\u00e9 pripojenie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\t<div class=\"pcsluzba-phone-cta\">\n\t\t<div class=\"pcsluzba-phone-cta__content\">\n\t\t\t<strong>Potrebujete pomoc s po\u010d\u00edta\u010dom na dia\u013eku?<\/strong>\n\t\t\t<p>Ak Windows funguje, ale nie\u010do nejde spr\u00e1vne, \u010dasto nemus\u00edte nikam chodi\u0165 ani nosi\u0165 po\u010d\u00edta\u010d do servisu. Po va\u0161om s\u00fahlase sa pripoj\u00edme na dia\u013eku a probl\u00e9m vyrie\u0161ime cez internet.<\/p>\n\t\t\t<p>Pom\u00f4\u017eeme s Windows, programami, nastaveniami, e-mailom, tla\u010diar\u0148ami aj \u010fal\u0161\u00edmi probl\u00e9mami, ktor\u00e9 sa daj\u00fa vyrie\u0161i\u0165 na dia\u013eku.<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"pcsluzba-phone-cta__action\">\n\t\t\t<a href=\"tel:+421911758922\" class=\"pcsluzba-phone-button\">\n\t\t\t\t<span class=\"pcsluzba-phone-icon\" aria-hidden=\"true\">&#9742;&#65038;<\/span>\n\t\t\t\tZavola\u0165 0911 758 922\n\t\t\t<\/a>\n\n\t\t\t<a href=\"https:\/\/wa.me\/421911758922\" class=\"pcsluzba-whatsapp-button\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t<span class=\"pcsluzba-wa-icon\" aria-hidden=\"true\">\n\t\t\t\t\t<svg viewBox=\"0 0 32 32\" width=\"16\" height=\"16\" fill=\"currentColor\"><path d=\"M16.04 3C8.83 3 3 8.74 3 15.83c0 2.5.74 4.94 2.13 7.02L3 29l6.32-2.03a13.15 13.15 0 0 0 6.71 1.83h.01C23.25 28.8 29 23.06 29 15.96 29 8.86 23.25 3 16.04 3zm0 23.63a10.9 10.9 0 0 1-5.57-1.52l-.4-.24-3.75 1.2 1.23-3.62-.26-.42a10.58 10.58 0 0 1-1.67-5.7c0-5.87 4.68-10.64 10.43-10.64 5.74 0 10.42 4.77 10.42 10.64 0 5.86-4.68 10.3-10.43 10.3zm5.72-7.74c-.31-.16-1.85-.93-2.14-1.03-.29-.11-.5-.16-.71.16-.21.31-.81 1.03-.99 1.24-.18.21-.36.24-.68.08-.31-.16-1.32-.5-2.52-1.58-.93-.83-1.56-1.86-1.74-2.17-.18-.31-.02-.48.14-.64.14-.14.31-.37.47-.56.16-.18.21-.31.31-.52.1-.21.05-.39-.03-.55-.08-.16-.71-1.74-.97-2.38-.26-.62-.52-.54-.71-.55h-.61c-.21 0-.55.08-.84.39-.29.31-1.1 1.09-1.1 2.66 0 1.57 1.13 3.09 1.29 3.3.16.21 2.22 3.45 5.38 4.84.75.33 1.34.52 1.8.67.76.24 1.44.21 1.98.13.6-.09 1.85-.77 2.11-1.51.26-.75.26-1.38.18-1.51-.08-.13-.29-.21-.61-.37z\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\tNap\u00edsa\u0165 cez WhatsApp\n\t\t\t<\/a>\n\n\t\t\t<a href=\"https:\/\/pcsluzba.sk\/pomoc-na-dialku.html\" class=\"pcsluzba-service-link\">\n\t\t\t\tViac o na\u0161ej pomoci na dia\u013eku \u2192\n\t\t\t<\/a>\n\n\t\t\t<small>\n\t\t\t\tPomoc na dia\u013eku \u2022 SR, \u010cR aj zahrani\u010die<br>\n\t\t\t\tDenne 8:00 \u2013 20:00\n\t\t\t<\/small>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Najcastejsie_otazky\"><\/span>Naj\u010dastej\u0161ie ot\u00e1zky<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Moze_sa_technik_pripojit_bez_mojho_vedomia\"><\/span>M\u00f4\u017ee sa technik pripoji\u0165 bez m\u00f4jho vedomia?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pri jednorazovej vzdialenej pomoci nie. Spojenie mus\u00edte spusti\u0165 alebo potvrdi\u0165 vy. Trval\u00fd bezobslu\u017en\u00fd pr\u00edstup je samostatn\u00e1 funkcia a nemal by sa nastavova\u0165 bez v\u00e1\u0161ho v\u00fdslovn\u00e9ho s\u00fahlasu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Je_vzdialena_pomoc_vhodna_aj_pre_seniorov\"><\/span>Je vzdialen\u00e1 pomoc vhodn\u00e1 aj pre seniorov?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c1no, ak pou\u017e\u00edvate\u013e zvl\u00e1dne otvori\u0165 odkaz alebo spusti\u0165 mal\u00fd program pod\u013ea telefonick\u00fdch pokynov. Potom u\u017e technik m\u00f4\u017ee v\u00e4\u010d\u0161inu krokov urobi\u0165 s\u00e1m.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Da_sa_vzdialene_opravit_pocitac_ktory_nema_internet\"><\/span>D\u00e1 sa vzdialene opravi\u0165 po\u010d\u00edta\u010d, ktor\u00fd nem\u00e1 internet?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nie. Na vytvorenie vzdialen\u00e9ho spojenia mus\u00ed fungova\u0165 aspo\u0148 z\u00e1kladn\u00e9 internetov\u00e9 pripojenie. Ak je probl\u00e9m pr\u00e1ve v pripojen\u00ed, niekedy sa d\u00e1 najprv telefonicky obnovi\u0165 internet a a\u017e potom pokra\u010dova\u0165 vzdialene.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Musim_technikovi_povedat_svoje_hesla\"><\/span>Mus\u00edm technikovi poveda\u0165 svoje hesl\u00e1?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nie. Citliv\u00e9 hesl\u00e1 si zad\u00e1vajte sami. Technik ich pri be\u017enom servise nepotrebuje pozna\u0165.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ke\u010f sa na po\u010d\u00edta\u010di objav\u00ed probl\u00e9m, nie v\u017edy je potrebn\u00e9 \u010daka\u0165 na v\u00fdjazd technika. Mnoh\u00e9 softv\u00e9rov\u00e9 chyby, nastavenia, probl\u00e9my s Windowsom, tla\u010diar\u0148ou, e-mailom alebo be\u017en\u00fdmi programami sa daj\u00fa vyrie\u0161i\u0165 cez vzdialen\u00fa pomoc. Technik sa po va\u0161om s\u00fahlase do\u010dasne pripoj\u00ed k po\u010d\u00edta\u010du cez internet a pracuje na \u0148om podobne, ako keby sedel pri v\u00e1s. Pri spr\u00e1vnom &#8230; <a title=\"Ako funguje vzdialen\u00e1 pomoc s po\u010d\u00edta\u010dom a je bezpe\u010dn\u00e1?\" class=\"read-more\" href=\"https:\/\/pcsluzba.sk\/blog\/ako-funguje-vzdialena-pomoc-s-pocitacom-je-bezpecna\/\" aria-label=\"Pre\u010d\u00edtajte si viac o Ako funguje vzdialen\u00e1 pomoc s po\u010d\u00edta\u010dom a je bezpe\u010dn\u00e1?\">\u010c\u00edta\u0165 viac<\/a><\/p>\n","protected":false},"author":1,"featured_media":1945,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,217],"tags":[263,101,213,133],"class_list":["post-1942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tipy","category-windows","tag-riesenie-problemov-windows","tag-servis-pocitacov","tag-vzdialena-it-podpora","tag-windows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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