Remote resolution of an fTPM warning during laptop startup.
PC SLUŽBA
• 0911 SLUZBA
Daily 8:00 AM – 8:00 PM •
WhatsApp
•
pcsluzba@pcsluzba.sk
Remote IT Support – Fast, Secure and No Technician Visit Required
Having trouble with your computer? If it is connected to the internet, we can resolve most problems remotely. You do not need to travel anywhere or wait for a technician to visit.
We help customers throughout Slovakia and the Czech Republic, as well as Slovaks living abroad. All you need is an internet connection and your consent to a one-time connection. Most software issues can be resolved without a visit to a repair shop.
Is Remote Support Secure?
- Only you can start the connection.
- You can see everything we do on your computer.
- We discuss every important change with you first.
- The program is not installed on your computer.
- Once the session ends, access is no longer possible.
You Remain in Full Control
Throughout the remote support session, you can see everything we do on your screen. We do not make any important changes without your approval.
The program is not installed on your computer. When the session is over, simply close it. Only you can authorize any future connection.
What Problems Can We Resolve Remotely?
- Windows problems
- Software installation and configuration
- Email accounts (Outlook, Thunderbird and others)
- Printer and scanner setup
- Wi-Fi and internet connection issues
- System and driver updates
- Microsoft 365, OneDrive and user accounts
- Many other software-related problems
💡 What You Can Expect From Us
If diagnostics show that the problem cannot be resolved remotely, we will tell you in advance and recommend the best next step.
We do not promise the impossible. We recommend solutions that make sense.
How Does Remote Support Work?
Just three simple steps are all it takes to start resolving your problem.
1. Download and Run the Program
Click Agent, download the program and run it (file agent-7.7.3.0.exe). The program is not installed on your computer.
2. Confirm That You Want to Run It
If Windows asks, “Do you want to allow this app to make changes to your device?”, click Yes:
3. Read the Connection Details to Us
The program will display an Internet-ID and password. Read these details to us over the phone and we will connect securely.
The entire process takes about one minute. We can then start resolving your problem immediately, provided that your computer is connected to the internet.
 Fast support without a technician visit. In most cases, we can resolve the problem during the phone call and remote session. Benefits:
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What Can We Resolve Remotely?
Most software-related problems can be resolved without a technician visit. If your computer or laptop is connected to the internet, we can connect securely with your permission and start working on the issue.
- Windows troubleshooting
- Virus and malware removal
- Software installation and configuration
- Email setup (Outlook, Thunderbird and others)
- Internet connection troubleshooting
- Printer and scanner setup
- Microsoft Office and Microsoft 365 support
- Windows and driver updates
- Work-from-home and remote access setup
- Technical support for homes and businesses
Need Help With Your Computer?
In most cases, we can resolve the problem during a single phone call and remote session. If you are unsure whether remote support is suitable for your issue, call us. We will be happy to advise you and recommend the best solution.
Simply give us a call. During the conversation, we will determine whether the problem can be resolved remotely.
💳 Pay Only After the Problem Is Resolved
Before the session begins, we will always tell you the estimated cost based on our current pricing. Once the problem has been resolved, you can pay by card, bank transfer or QR payment. All prices shown on our website include VAT.
Frequently Asked Questions
Is remote support secure?
Yes. The connection is established only with your permission. You can see everything we do on your computer, and once the session ends, we cannot reconnect without your knowledge.
Can you access my computer without my knowledge?
No. The program is not installed on your computer and works only during an active session. You must authorize every new connection.
How do I pay for remote support?
Before the session begins, we will tell you the estimated cost. You pay only after the support has been successfully completed. Payment can be made by card, bank transfer or QR payment, and we will send the invoice to you by email.
What types of problems can be resolved remotely?
We most often resolve Windows problems, remove viruses, install software and configure email, printers, internet connections, Microsoft Office and other software.
Do I need to stay at my computer during the session?
At the beginning, you will need to run the program and provide the Internet-ID and password. We recommend remaining available by phone during the repair in case we need to discuss anything with you.
How long does it take to resolve a problem?
Many problems can be resolved within a few minutes. For more complex cases, we will keep you informed of the estimated time required.
What if the problem cannot be resolved remotely?
If diagnostics show that an in-person repair is required, we will tell you at the outset and recommend the best next step. We do not promise the impossible.
Do I need to install anything for remote support?
No. You only need to download and run a small program. It is not installed on your computer, and you simply close it when the session is over.
Can you help customers outside Bratislava?
Yes. We provide remote support throughout Slovakia and the Czech Republic, as well as to Slovaks living abroad. All you need is a working internet connection.
Can I watch what you are doing during the repair?
Yes. You can see your computer screen throughout the session and follow every step. We do not make any important changes without your approval.
