Remote Computer Support

We provide remote computer support throughout Slovakia and beyond. Most Windows, software, email and printer issues can be resolved quickly and securely over the internet without the need for an on-site visit.

Get help with your computer, laptop, Windows, internet connection, email or printer without visiting a repair shop.

We provide remote IT support throughout Slovakia, the Czech Republic and for Slovaks living abroad.

Having problems with your computer or laptop? Many software-related issues can be resolved remotely over the internet without the need for an on-site visit. All you need is an internet connection and, with your permission, we can securely connect to your computer.

You remain in full control at all times. During the remote support session, you can see everything we do on your computer. Before making important changes, we explain the process and always ask for your approval.

Secure one-time connection. The remote support application does not need to be permanently installed on your computer. Simply run the program, provide the connection details and close it when the session is finished. Once the session ends, it cannot be re-established without your knowledge and without launching the application again from your side.

We can remotely resolve Windows issues, configure software, set up email accounts, install printers and troubleshoot internet connectivity problems. In most cases, the issue can be solved without the need for an on-site visit or bringing the device to a repair shop.

Remote computer and laptop support over the internet

How Does Remote Support Work?

1. Download our remote support agent Agent and run it (click on agent-7.7.3.0.exe):
Downloading the remote support application

2. When Windows asks: "Do you want to allow this app to make changes to your device?", click Yes:
Confirming the remote support application launch

3. Call us and provide your Internet ID and Password:
Internet ID and password for remote access

That's it. In just three simple steps we can start working on your issue. Your computer only needs to be connected to the internet.

Remote IT Support
  • Remote support via remote desktop connection
    A smart solution for computer problems
    Easy to use
    We will guide you by phone on how to grant temporary access to your computer for the support session
  • We solve computer problems remotely over the internet
  • The entire process is coordinated with the customer by phone or online
  • Payment by bank transfer after the support session is completed
  • BENEFITS:
    Save time and money
    Flexible scheduling
    Available worldwide

What Can Be Resolved Remotely?

Remote support is ideal for most software-related issues. If your computer or laptop is connected to the internet, we can securely connect with your permission and resolve the problem without the need to visit a repair shop.

  • Windows troubleshooting
  • Virus and malware removal
  • Software installation and configuration
  • Email setup in Outlook and other email clients
  • Internet connectivity troubleshooting
  • Printer and scanner configuration
  • Microsoft Office support
  • Windows and driver updates
  • Remote access and work-from-home setup
  • Technical support for home users and businesses

If you are not sure whether your issue can be resolved remotely, call us at 0911 758 922 or use our contact page.
We will be happy to advise you and recommend the most suitable solution.

Note: All prices include VAT.

Frequently Asked Questions

Is remote support secure?

Yes. The connection is established only with your permission and using unique login credentials. Once the support session is completed, you can close the application and no further connection is possible without your cooperation.

Can you access my computer without my knowledge?

No. The remote support application is not permanently installed on your computer and works only during an active session. Once the session is finished and the application is closed, it is impossible to reconnect without your knowledge and without launching the application again from your side.

How do I pay for remote support?

Before the support session begins, we will inform you about the estimated cost based on our current pricing. Once the issue has been resolved, payment can be made by credit card, bank transfer or QR payment. After payment, we will issue an invoice and send it to your email address.

What types of problems can be resolved remotely?

We can solve most software-related issues remotely, including Windows problems, virus removal, software installation and configuration, email setup, printer configuration and Microsoft Office support.

Do I need to stay at my computer during the session?

At the beginning of the session, you will need to launch the remote access application and provide the connection details. During the support session, it is recommended that you remain available by phone in case consultation or additional information is required.

How long does it take to resolve a problem?

The duration depends on the complexity of the issue. Simple configuration tasks can often be completed within minutes, while more complex problems may require additional time. We will keep you informed throughout the process.

What if the problem cannot be resolved remotely?

In rare cases, a physical repair may be required. If this happens, we will recommend the most appropriate next step or arrange an on-site service visit if necessary.

Do I need special software for remote support?

Yes. Before the session, you will download and run a small remote access application. The process is simple and we will guide you through each step by phone.

Can you help customers outside Bratislava?

Yes. We provide remote support throughout Slovakia, the Czech Republic and to Slovaks living abroad. The only requirement is a working internet connection.